Contact information
Contact Information
If you have any questions about your order, shipping, returns, refunds, products, or our store, our customer support team is available to assist you.
Customer Support
Email: support@mashkot-il.co
Please include your order number whenever possible so that we can assist you more quickly.
Customer Service Inquiries
You may contact us regarding:
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Order status and tracking.
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Shipping and delivery questions.
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Returns and refunds.
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Order cancellations.
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Product information.
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Incorrect, damaged, or defective items.
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Payment or checkout questions.
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General customer service inquiries.
Response Time
We aim to respond to customer inquiries within 24–48 business hours.
Response times may be slightly longer during weekends, public holidays, promotional periods, or periods of unusually high demand.
Important Information
For security and privacy purposes, please do not send sensitive payment information, passwords, or complete card details by email.
When contacting us regarding an existing order, please provide:
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Your full name.
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Order number.
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Email address used when placing the order.
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A brief description of your request.
For damaged, defective, or incorrect products, please also include clear photos of the item when applicable.
Contact Email
We look forward to assisting you.
Last updated: August 2026