Shipping policy

Shipping Policy

Thank you for shopping with us. We aim to process and deliver every order as quickly and reliably as possible.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of high demand, promotions, holidays, or exceptional circumstances, processing times may be slightly longer.

Shipping Options

We currently offer the following shipping options:

Free Standard Shipping — ₪0.00
Estimated delivery: 5–10 business days after dispatch.

Express Shipping — ₪19.90
Estimated delivery: 3–5 business days after dispatch.

Shipping options and estimated delivery times will also be displayed at checkout when available.

Delivery Estimates

Delivery times are estimates and begin once your order has been dispatched.

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

Courier delays.
Weather conditions.
Public holidays.
Customs procedures.
Transportation disruptions.
High seasonal demand.
Incorrect or incomplete delivery information.

We cannot guarantee an exact delivery date unless expressly stated otherwise.

Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation email containing your tracking information.

Please allow some time for the tracking system to update after your parcel has been handed over to the carrier.

Tracking updates may occasionally take several hours to appear.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check your:

Full name.
Street address.
Apartment or unit number, if applicable.
City.
Postal code.
Telephone number.

If you notice an error in your shipping information, contact us as soon as possible.

Once an order has been processed or dispatched, we may not be able to change the delivery address.

Failed or Returned Deliveries

If a parcel cannot be delivered because of:

An incorrect or incomplete address.
Repeated unsuccessful delivery attempts.
Failure to collect the parcel.
Refusal of delivery.

the parcel may be returned to the sender.

Additional shipping charges may apply if the customer requests reshipment.

Lost Packages

If your tracking information indicates an unusual delay or your parcel appears to be lost, please contact our customer support team.

We may investigate the shipment with the carrier before offering a replacement, refund, or other appropriate resolution.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide:

Your order number.
Photos of the packaging.
Photos of the damaged product.
A brief description of the problem.

We will review the situation and provide an appropriate solution.

Customs, Duties, and Taxes

Where applicable, customers are responsible for customs duties, import taxes, or other charges imposed by local authorities unless these charges were already included at checkout.

Any customs processing time is outside our control and may affect the final delivery date.

Delayed Orders

Although we work to meet the estimated delivery times shown above, occasional delays may occur.

A delivery delay does not necessarily mean that the parcel has been lost.

If your order has not arrived within a reasonable period after the estimated delivery date, please contact our customer support team so we can assist you.